Zelle® for your business

Eligible business accounts can send, receive, or request money with Zelle^®. To get started, log into the TCB Business or online banking. In the main menu, select "Transfer and Pay". Then "Send money with Zelle^®".

Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and youre ready to start sending and receiving money with Zelle^®.

To send money with Zelle^®, simply select someone from your mobile devices contacts (or add a trusted recipients email address or U.S. mobile number), add the amount youd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.¹

To receive money using Zelle^® with a business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle^®, you will receive your money directly into your enrolled bank account.

To request money using Zelle^® with a business account, choose Request, enter the individuals email address or U.S. mobile number, confirm the recipient is correct and tap Request. If the individual you are requesting money from is not yet enrolled with Zelle^®, you must use their email address to request money. If the individual has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.

Eligible business accounts can send, receive, or request money with Zelle^®. To get started, log into the TCB Business or online banking. In the main menu, select "Transfer and Pay". Then "Send money with Zelle^®". If you dont see Zelle^®, please call our customer support team at 334-347-3411.

No, The Citizens Bank does not charge any fees to use Zelle® with a business account.

Your mobile carrier's messaging and data rates may apply.

Neither The Citizens Bank nor Zelle^® offers purchase protection for payments made with Zelle^® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

No, Zelle^® payments cannot be reversed.

You can only cancel a payment if the small business or consumer you sent money to hasnt yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasnt yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select Cancel This Payment. If you do not see this option available, please contact our customer support team at 334-347-3411 for assistance with canceling the pending payment.

If you send money to a small business or consumer that has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why its important to only send money to people you know and trust, and always ensure youve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 334-347-3411 to determine what options are available.

Please contact our customer support team at 334-347-3411. Qualifying imposter scams may be eligible for reimbursement.

Keeping your money and information secure is a top priority for The Citizens Bank. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your The Citizens Bank account secure.

In order to use Zelle^®, the sender and recipient's bank or credit union accounts must be based in the U.S.

There are a few ways you can encourage your customers to pay you with Zelle^®.

• Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding I accept payments with Zelle^® or Pay me with Zelle^®.
• Use Zelle^® to request money from your customers (which will send them a notification telling them youve requested payment with Zelle^®).²

Zelle^® QR code provides peace of mind knowing you can send and receive money, without typing or providing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log into the TCB Business. In the main menu, select "Transfer and Pay". Then "Send money with Zelle^®". Click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Navigate to "My Code." From here you can view and use the print or share icons to text or email your Zelle^® QR code.

To send money, log into the TCB Business. In the main menu, select "Transfer and Pay". Then "Send money with Zelle^®". Click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle^® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.